We have been offering a new appointment system since June 2021. We aim to offer patients a choice between face to face and telephone appointments. These appointments are 10 minutes. Most of our appointments will be same day appointments but we try to reserve some pre-arranged appointments that can be booked up to three weeks in advance. Reception staff will ask you for a brief indication of the nature of the problem when you phone. This is to ensure you are seen by the most appropriate person. This could be a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.
We can only deal with one main problem during a consultation. Please plan what you are going to say to the doctor, as it will make best use of the time. It helps to get to know one doctor. Please ask for the doctor by name when you make an appointment. We will do our best to respect your choice, however specific Doctors may not be available at short notice.
Please come to your appointment on time. If you are late the doctor may not be able to see you. We do try to run to time but may be held up by emergencies. If you have a telephone appointment we will call you twice, however, if after two attempts we cannot get you we will ask you to reschedule. This will be deemed a missed appointment.
Same day appointments
These are reserved appointments for both urgent and routine problems which allow our patients to be seen on the day they phone for an appointment. You may not be able to be seen by the doctor of your choice and the choice of times will be limited. Phone as early as possible after 8am on the day to make the appointment. You can choose whether this appointment is face to face or by telephone.
Book ahead appointments
These appointments will allow you to choose a doctor and time of appointment in advance, subject to availability.
Extended hours appointments
For working patients who cannot attend during normal surgery hours, we offer a small number of appointments per week either early morning or late evening on selected days. Appointments may be booked in advance.
Home visits
If you are unable to come to the surgery and you think that you need a doctor to visit you at home then please contact the surgery by 10am.
Your Responsibilities
If you are unable to keep your appointment, please telephone reception as soon as possible as this will allow the appointment to be reallocated to another patient. Please make a separate appointment for each member of the family who needs to be seen and if you have a problem that you feel will need a longer appointment than the routine 10 minutes then please tell the receptionist in advance. Patients who fail to attend 3 appointments may be removed from our list.
If you change your name, address or telephone number please notify the surgery to allow us to update your medical record.
In the rare event of a patient being violent or abusive to staff we may call the police or remove you from our list.
